Wizcore is “a controller” under the General Data Protection Regulation and the Data Protection Act 2018.

Wizcore – “we”, “us”, “our” – recognises the importance of your privacy and is committed to protecting any personal information we collect about you.

FOR THE PURPOSES OF THIS PRIVACY PROMISE, THE WORD “YOU” INCLUDES WEBSITE VISITORS, WIZCORE’S REGISTERED USERS AND PURCHASERS OF WIZCORE’S PRODUCTS AND SERVICES.

THE PURPOSE OF THIS PRIVACY PROMISE IS TO INFORM YOU ABOUT:

• What personal information about you is collected by Wizcore.
• How the information is used.
• With whom the information may be shared.
• How you can access and change any personal information Wizcore holds about you.
• What security procedures are in place to protect the loss, misuse or alteration of your personal information by Wizcore.
• How to contact Wizcore.

THIS PRIVACY PROMISE APPLIES TO ANY PERSONAL INFORMATION YOU PROVIDE US:

• When visiting Wizcore’s website.
• When using the Wizcore online services.
• When entering into an agreement with Wizcore and/or another third party.
• When you correspond, or communicate with Wizcore over the telephone or in any other manner including by letter, facsimile or email.
• In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our training providers and other third party service providers.

Failure by you to provide personal information when requested by Wizcore may mean that we are unable to provide certain services and products to you.

WHAT TYPES OF INFORMATION DO WE COLLECT?

Wizcore gathers three types of information about you, namely:

• Aggregated information generated by our systems – or third party systems – to track our website traffic but that which does not identify you personally; and
• Personal information about you such as your name, contact information, including email address, and in some cases, your billing details and general financial information
• Other information relevant to customer surveys and/or offers

The type of information that Wizcore collects about you is dependent on how you use the services offered on our website and the products you are interested in purchasing through Wizcore

Generally, Wizcore does not collect ‘sensitive information’ about you.

Sensitive information includes – but is not limited to – information about your race or ethnic origin, your religion and your sexual preferences.

Wizcore will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service.

In such circumstances, Wizcore will only collect sensitive information with your consent unless we are required by law to collect such information from you.

COLLECTION OF AGGREGATE DATA

Wizcore also collects non personal information in aggregate form to track data such as the total number of visits to our website, the number of visits to specific areas of our website and the domain names of our website visitors’ internet service providers.

We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.

We may also share this information with our training providers for the purpose of providing you with optimal online career management services.

YOUR INTERNET PROVIDER – IP – ADDRESS

Wizcore’s web servers provide us with your IP address – this assists us in the diagnosis of problems and or support issues with our services.

COOKIES AND APPLETS

Wizcore uses ‘cookies’ and ‘applets’ in its website systems. These enable you to use services such as free demonstrations of our training courses. You are able to disable cookies and applets via your computer’s web browser however this will restrict access to some web pages and services within the Wizcore website.

HOW WE COLLECT INFORMATION

Wizcore may collect personal information about you directly from you and when you visit our website and you elect to use our services when submitting your details. Personal information may also be collected when you enter into a contract with Wizcore, facilitate with our CV Detox and Student Care services and when you deal with Wizcore over the telephone or correspond with Wizcore via facsimile, letter or email or any other mode of communication.

Wizcore may also collect personal information about you from our training providers and other third party service providers.

HOW WE USE YOUR PERSONAL INFORMATION

Wizcore may use your personal information for one or more of the following purposes:

• to communicate with you, including via email newsletters.
• to facilitate and process contracts between yourself and Wizcore and/or third parties.
• to identify the number of people using Wizcore website services and establish the nature of their interests.
• to facilitate Wizcore registration.
• to conduct Wizcore marketing activities.
• to provide you with information about Wizcore and its services and products
• to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

Wizcore may disclose your personal information to our training providers in order to facilitate your enrolment in a selected training course.

Wizcore will only pass on this information where you have expressly consented to allow Wizcore to do so on your behalf.

Wizcore may also disclose your personal information to third party contractors who perform services for us including the management and maintenance of our information systems.

Where your personal information is passed on to third party contractors, Wizcore takes reasonable steps to ensure that these individuals and/or organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Other than as outlined above, Wizcore will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

ACCESS TO AND CORRECTION OF INFORMATION WE HOLD ABOUT YOU

Upon your request, Wizcore will provide you with access to your personal information unless there is an exception which applies under the General Data Protection Regulation, Data Protection Act 2018 and The Privacy and Electronic Communications – EC Directive – Regulations 2003. If we deny such access, we will tell you why.

Wizcore may recover any reasonable costs incurred in providing you access to the requested information.

To request access to your personal information, please contact Wizcore using one of the contact options provided in our Privacy Promise.

KEEPING INFORMATION UP TO DATE

Wizcore strives to ensure that the information we hold about you is accurate, complete and up to date at all times.

If the personal information we hold about you is inaccurate, incomplete, or no longer up to date, or you wish for your details to be removed from the website, please contact us at info@wizcore.co.uk so that we may take reasonable steps to address this and/or discuss alternative options with you.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

Wizcore takes reasonable steps to protect the security of your personal information in accordance with this Privacy Promise.

Wizcore regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

Whilst Wizcore strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services.

Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

In the event of a personal breach we have in place procedures to ensure that the effects of such breach are minimised and shall liaise with the ICO and with you as appropriate.

More information is available from the data protection officer.

LINKS TO OTHER WEBSITES

Wizcore website contains links to other websites.

Please note that these links are intended for your convenience only.

Links to third party websites do not constitute endorsement, sponsorship or approval by Wizcore of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

DESTRUCTION OF YOUR PERSONAL INFORMATION

Wizcore will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

CHANGES TO WIZCORE PRIVACY PROMISE

From time to time, Wizcore may make changes to this Privacy Promise.

Accordingly, we encourage you to periodically review this promise to remain informed about how we collect and protect your personal information.

Your continued use of Wizcore website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Promise as amended from time to time.

For further information about the protection of your privacy, please visit the Information Commissioner’s Office website at www.ico.gov.uk

THIRD PARTY LENDERS

If you choose to make a purchase from us using a loan, we will share your information with lenders with whom we have a relationship.  We will only do this with your consent. If you decide to proceed with a loan application, we will share your information with the relevant lender for the purpose of introducing you to their loan product(s). You should refer to the lender’s privacy notice for information on how they process your data.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate] [Note: you must have a lawful basis to process data. Click here to find out more. Or use this interactive tool to check your legal bases]

Your consent. You are able to remove your consent at any time. You can do this by contacting us on info@wizcore.co.uk. We have a contractual obligation. We have a legal obligation.

We have a vital interest. We need it to perform a public task. We have a legitimate interest.

How do we store personal information?

Your information is securely stored. We keep your contact details for 1 year. We will then dispose your information digitally making sure all IT security protocols are followed.

What rights do you have about your data?

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@wizcore.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@wizcore.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

FEEDBACK AND QUESTIONS ABOUT PRIVACY AND WIZCORE WEBSITE