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SAP Customer Relationship Management

SAP Customer Relationship Management : Learn Strategies from Experts Behind Over 1000+ Crores in Ads Spend

Trusted by world's biggest organizations

Who is it for?

SAP End-users

SAP SD consultants

IT/Business analysts

Project team members

Aspiring SAP CRM Consultants


A general understanding of sales and customer relationship terms

Knowledge of Sales Processes

SAP Customer Relationship Management

SAP CRM module helps you manage the customer relationship and engage with your customers anywhere, anytime. Through this module, you get the complete customer information and manage and increase sales. The customer information can be derived from interaction history to the behaviour on social media and intuitive tools. With different measures to know about your customers, you can continually improve your sales, marketing and service processes and delight your customers

What you will learn?

  • CRM Billing
  • Partner Processing
  • Actions
  • Pricing Fundamentals
  • Business Partner
  • Organisational Management
  • Product Master
  1. Opportunity management
  2. Copying control
  3. Quotation management
  4. Order management
  5. Special functions in quotation and order management
  6. Pricing in SAP CRM Sales
  7. Contract management
  8. Rebate processing
  • Installed base management
  • Individual objects
  • Service contract processing
  • Service agreements
  • Service contracts
  • Service plans
  • Service order processing
  • Resource planning
  • Service confirmation
  • Service billing
  • ERP Integration
  • Complaints and returns processing
  • Complaints and returns

How does this program work?

Weekly Live Q&A and Guest Sessions

For expert insights and answers to all your questions

Collaborative Jamming and Networking Sessions

Share ideas and solve problems in weekly community sessions to build a strong network

On Demand Content

Because we understand that fitting live sessions into your daily schedules can be tough

Community for life

You’ll be made part of a community of like-minded people where you can network, share opportunities, and build relations.